Terms of service
Orders & Minimum Requirements
Please note, all items in our online store are listed in the most commonly ordered quantities (25, 50, 75, 100 & 150) so there’s no minimum order number or spend requirements.
Letter press, foiled, die cut or embossed/debossed/blind press items all have a minimum order break of 50 (unless otherwise stated in the product description) to reduce setup and production costs to you.
All items sold in packs or as bulk orders cannot be split/sold individually - minimum order is 1 unless otherwise stated.
All individual items from Wicked Greetings and Savage Stationery have a minimum order of 1 unless otherwise stated.
Any order received for less than the minimum quantity will be deemed void, the order cancelled, and any payments will be refunded to the debited account. Please note that if your payment was made by PayPal, it will take approximately 10-14 business days for your returned payment to clear.
By placing your order and proceeding to the checkout, you are deemed to have read and accepted these terms and conditions.
Turnaround & Completion Times
Printed Items: Once your order has been received it will take 2-3 business days for us to email you a digital proof of your artwork (low resolution, non-editable, password-protected PDF with watermark and unsuitable for printing except as a one-off personal print test), please check this file carefully for errors with spelling, colour, details, layout, fonts, etc as once final written approval has been received to proceed, any & all costs incurred if changes or reprints are required will be at the expense of the signee, and Vicious Designs will not be held responsible. Please allow up to 5 working days once written approval has been given for completion of your printing order prior to shipping.
Print Stock & Stationery Items (all non-print items): Please allow 2-3 working days for picking & packing prior to delivery. We will notify you in writing (email) if any part of your order is out of stock or short and you will have the option of a full refund, wait until the required amount of the desired item is back on the shelf, or select a suitable substitution as recommended by our team. If you choose a substitute stock item that differs in price from the original order request, Vicious Designs will either refund the difference for a cheaper stock or issue a separate invoice for the balance owing for a more expensive stock. Whilst we endeavour to meticulously maintain our online inventory listings, some items may not be updated to reflect actual current stock levels.
Digital Files: We will email you the final print-ready file within one (1) business day of final artwork approval. If the file or files are too large to attach, a Dropbox link will be included in the email to download your items (you don’t need to have a Dropbox account to download any files transferred this way). All files sent via Dropbox link will be available for unlimited downloads at any time for 14 days from the initial date of the email link sent. To avoid delays in processing your order, please ensure that all payments are made as soon as possible once you have received your tax invoice from Vicious Designs. If you are paying by EFT (direct transfer) please email a digital payment confirmation of the transfer to accounts@viciousdesigns.com.au so we can immediately release your order.
Delays & Out of Stock Items: If there are any unforeseen delays, Vicious Designs will contact you immediately to advise of any changes to the agreed deadline and, if necessary, provide viable alternative solutions to suit your order and ensure completion within a satisfactory timeframe
Please note that all out of stock items can take up to six (6) weeks for replenishment dependent upon our local and international suppliers, their stock levels, shipping, etc. If you would like to be notified when an item is back in stock please send us an email at orders@viciousdesigns.com.au with the item description in the subject heading and we will advise as soon as it becomes available.
Deposits
ALL DEPOSITS ARE NON-REFUNDABLE
ALL custom design requires a 50% non-refundable deposit paid prior to commencement of any works, as per the signed client agreement/contract. The deposit is to ensure your placement in the work queue as well as allocation of time and any required design resources.
Small orders for custom graphic design (up to $150) require full payment prior to commencement of design work.
Large orders for printed items: Afterpay options are available to make payments in convenient and affordable instalments.
Large orders for print stock items not ordered through the website require a 50-75% deposit paid prior to securing your required stock items.
NO orders will be shipped or released for collection prior to settlement of any or all outstanding balances.
ALL deposit figures/values are subject to change without notice and are at the full discretion of Vicious Designs for enforcement & terms of use.
Custom Designs
Invitations
All custom design invitation orders include up to three (3) sample concepts as per client’s supplied design brief & instructions/criteria.
We offer unlimited alterations and minor adjustments to the selected concept.
If further concepts are required, a set of up to three (3) new sample concepts will incur flat fee of $150 including up to two (2) rounds of alterations, on top of the initial artwork charges for the first concept designs.
Please allow up to five (5) working days to receive your digital sample proofs by email. Custom design can occasionally take longer depending on current workloads but we will advise by email of any delays.
For custom illustrations, please allow a further 5-7 working days to receive your digital proofs.
Logos & Business Branding Packages
All custom design logos include up to three (3) initial concepts as per client’s supplied design brief & instructions/criteria.
Two hours of graphic design/artwork is included in the quoted pricing, meaning you can make unlimited changes or request further samples at no extra charge up to that two hour limit. All further concepts/alterations are billed at a per hour rate of $75.
All custom designed company branding includes one (1) sample concept as per client’s supplied design brief.
Please allow up to ten (10) working days to receive your first draft digital branding booklet by email. (Usually sent as a download link to your file which is available for up to 14 days from the date emailed).
For custom illustrations, please allow a further 7-10 working days to receive your first draft digital proofs.
Business Stationery
All custom design business stationery items include up to three (3) initial concepts as per client’s supplied design brief & instructions/criteria.
Two hours of graphic design/artwork is included in the quoted pricing, meaning you can make unlimited changes or request further samples at no extra charge up to that two hour limit. All further concepts/alterations are billed at a per hour rate of $75.
Please allow up to five (5) working days to receive your first draft concept via email.
Shipping
We provide free standard shipping for all Australian addresses.
Postage normally takes approximately 5-8 business days within Australian metro areas. Please allow up to twice this long for regional areas. Please note these times may be longer due to delays from COVID restrictions but be assured we endeavour to have all orders that require shipping completed as quickly as possible to minimise delays.
We will email you a tracking number once your order has left the studio.
We use padded bags, satchels &/or mailing boxes, depending on the contents of your order, and all items are packed with padding or bubble-wrap to avoid damage in transit.
Vicious Designs accepts no liability for goods lost or damaged in transit. All items are carefully checked prior to packing & shipping with our own strict quality assurance measures.
For international orders, please email us for a supply & shipping quote: quote@viciousdesigns.com.au
Return Policy
Printed Items: Due to the nature of printed items, all print sales are final and no returns, exchanges or refunds will be issued. Vicious Designs accept no responsibility for grammar, punctuation, spelling or layout errors once final artwork has been approved.
Occasionally mistakes can be made and we will reprint any order, with highest priority, when there has been a mistake on our part at no additional cost to the customer including freight charges.
Should you wish to cancel a print or digital file order we are happy to refund any unused portion of payment made, dependent upon level of completion of your order: minus any non-refundable deposits, progressive completion value of your order and a 10% administration fee.
eg. If your order has already been approved to print and specialty stock ordered, this price will be deducted from your refund value.
Unprinted Stock & Stationery: We will happily replace, exchange or issue a refund for any damaged/faulty products so long as they are unopened and still in the original packaging. Simply email us at orders@viciousdesigns.com.au for return information.
We will inspect the item/s in question and then either replace or exchange the item or issue a refund minus shipping costs.
Vicious Designs will not be held responsible for errors resulting from incorrect orders placed by the customer including but not limited to wrong colour selected, insufficient or excessive ordered quantity, incorrect size chosen, printer incompatibility, wrong address supplied for shipping. If you are unsure of a product or its suitability, please email us to find out if samples are available to purchase before ordering.
Should you wish to cancel a non-printed stock order, we are happy to refund the value of payment made minus freight charges and a 10% administration handling fee.
*10% administration handling fee is calculated on the total value of your order minus freight charges*
Privacy Policy
Vicious Designs is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including correspondence by telephone or email, onboarding, via our website www.viciousdesigns.com.au, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Vicious Designs will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
Describe the Privacy Policy customers of your store are subject to.