Do you have minimum order quantities?

Yes. Each item in our store has a specific minimum order quantity (25 for digitally printed items, 50 each for laser cut, letterpress, foiling, embossing/debossing & die cutting; 1 for Wicked Greetings cards & Savage Stationery items), and has been split into the most commonly ordered price breaks (25, 50, 75, 100 & 150). This is to minimise setup, handling and production costs to you. If you need less than the minimum order of a particular item, or a different quantity from those listed, please email us HERE for an obligation-free quote.

How do I order?

A huge selection of our products & designs can be purchased directly through our website with selections for design colours, cardstock, envelope choices, etc but if you can’t find an item you’re looking for, require a custom design, or alterations to one of our catalogue items, you can email our super helpful team HERE

What’s included in the proofing process?

Once an order has been received, we will typeset all the text with your supplied wording details and email you a digital proof within 3 business days. Please check your proof carefully for any errors in text, colour, layout, etc.

If you find any errors or would like to make any alterations, please respond to the proofing email with any required changes and we will email you an updated proof for checking.

If no changes are required, please respond to the email with your confirmation to proceed with printing and our team will place your order in the production line.

Please note that all proof files are sent as secured PDFs that cannot be edited or printed.

Can I make changes to a design?

Certainly! We don’t charge any extra fees for editing or altering text & fonts, minor adjustments to graphics layouts, or simple colour swatch substitutions. If major alterations are required, such as replacing, creating or heavily editing graphics and/or colours, a small design charge may be incurred dependent upon the estimated time required to make the requested design changes.

The only items unable to be physically altered are our laser cut and die cut products as these are produced by a third-party manufacturer and the templates are unable to be edited without incurring further costs.

What if I want a custom design?

If you’re unable to find a design in our catalogue that’s exactly what you’re looking for, we can definitely design an invitation or suite specifically for you. Simply contact our friendly team of creatives with a brief description or sample image/s of the kind of design you want, how many of each item you’ll need, colours or theme, font styles, and any special requirements for cardstock, envelopes, embellishments, special finishes, etc and we’ll be in touch with a quotation including all the information you need.

Happy to proceed? We will require written acceptance of the quotation and a 50% non-refundable deposit of the total cost prior to commencement of any artwork design, and the remaining balance payable prior to release into the production line. Once the deposit has been received, we will begin creating your design and email you up to 3 draft concepts within 5 business days. Any artwork correspondence can be conducted over the phone, but we do require that all information for each order must be confirmed in writing (email) to ensure no details or instructions are overlooked.

Please note that we will NOT replicate other designers’ work. Ever. So please don’t ask. Any sample images supplied will be treated as an inspirational foundation for creating a unique piece specially tailored to your design needs.

How long does it all take?

The proofing process on average takes roughly from 5-10 business days dependent upon the number of alterations required and client response rate.

Printing times can vary greatly depending on the technique/s used and the volume of prints required:

• Digital colour or black & white printing has the fastest turnaround of 4-7 business days

• White ink printing is almost as quick as digital colour printing, this takes 6-10 business days

• Foiling, letterpress & embossing/debossing/blind press takes a little longer due to each design order requiring the creation of its own plates. This process takes approximately 7-12 business days

• Offset printing is used for high volume prints (usually 500+ units) and takes approximately 10-15 business days depending on the product and quantity ordered

Finishing times can also vary depending on the number of finishes applied to each product and the quantity of each item:

• Standard die cutting (arches, semi arches, pockets, wallets, etc) add 1-2 business days to your selected printing technique turnaround time

• Custom die cutting, add 2-4 business days to the applicable printing technique turnaround time

• Laser cut petals, wallets, pockets, wraps & belly bands, please allow approximately 15-20 business days (possibly longer for volumes higher than 100 units)

Packing & Shipping:

Quality control: We’re sticklers for perfection so we like to take a little time to thoroughly check every item of each order to ensure we’re sending you everything exactly as it should be. Once each item has been checked and approved by quality control, we carefully pack each order in bubblewrap &/or recycled packing materials, then place all items in mail-friendly cartons and/or satchels.

We Provide free standard shipping to all addresses within Australia, with the option of a flat-rate $15 upgrade to express post.

• Australia-wide metro areas & major cities: 10-15 business days*

• Australia-wide rural & regional areas: 15-20 business days

Estimated express post delivery times:

• Australia-wide metro areas & major cities: 2-4 business days*

• Australia-wide rural & regional areas: 3-7 business days

*due to the impact of COVID, some service disruptions may occur and cause delays of up to 4 business days. Please take into consideration and make allowances for these delays when placing your order.

If your order is for invitations or stationery for an event or function, we highly recommend starting the ordering process at least 5-6 weeks prior to your preferred mailing date to allow adequate time for each stage of the process, but preferably even earlier if possible.

If you’ve left things a little late and need something urgently, we may be able to rush your order, but this will incur a platinum priority fee. This option is only available if our current workload permits a rush order and we’re confident we can complete your request within the required timeframe.

Will your logo/website be on the design?

Yes, our website address will be incorporated discreetly as a design claim exactly as seen on each item in our online store.

Our logo will be displayed as a large, semi-transparent watermark across all secured PDF proofs, but the watermark will not be included anywhere on the final print.

What kind of printing and finishing techniques do you offer?

We offer wide selection of printing and finishing techniques to suit any style, theme, function, application or budget.

• Digital printing is available in black & white or full colour

• White ink printing

• Offset printing for high volume print runs (usually 500+) is available for items such as business cards, flyers, magnets, postcards, brochures, etc

• Foiling, letterpress and embossing/debossing/blind press

• Acrylic invitations

• Laser cut petals, wallets, pockets, wraps & belly bands

• Die cut invitations, pockets & wallets

• Poster printing & block mounting or poster board prints

• Signage & vinyl banners

When should I order my invitations & stationery?

We recommend ordering your invitations at least 5-6 weeks prior to your preferred mailing date, but preferably earlier if possible. For other items, please see our handy reference table below for recommended timelines

Save the Date cards: 6-12 months before your date, and no later than 5 months before

Wedding Invitations: 4-6 months before your date, and no later than 3 months before

Destination Wedding Invitations: 6-8 months before your date, especially if you’re not sending Save the Date cards. This will allow your guests enough time to budget for and make necessary travel plans.

Wedding Day Stationery: (Menus, place cards, table numbers, etc) 4-6 weeks before your date, and no later than 3 weeks before. If you’ve ordered a suite package, we will have already had you proof the layout files for each item and we can update any alterations to guest names, seating plans, place cards, etc with final approval to be given no later than 3 weeks prior to your date to allow for adequate printing, production & shipping times to have your order completed and delivered to you in time.

Thank You cards: 2-3 months after your date, and no later than 4 months after

How long will my order take?

All orders received through our website will receive a secured PDF proof including your supplied wording & details within 3 business days (usually less). Allowing for further alterations and final print approval, production of your order will take approximately 5-20 business days plus shipping (dependent upon time taken for proofing prior to printing & finishing techniques)

Do I need to pay a deposit?

Only for custom design orders and specialty stock items such as laser cuts or embellishments

• Specialty Items: Any order requiring specialty items will require payment in full for the stock portion only. This is because items such as embellishments and laser cuts will need to be acquired by Vicious Designs to complete your order.

• Invitations & Stationery: We will require written acceptance of the supplied quotation and a 50% non-refundable deposit of the total cost prior to commencement of any artwork design, and the remaining balance payable prior to release to the production line. Once the deposit has been received, we will begin creating your design and email you up to 3 draft concepts within 5 business days.

• Business Stationery: We will require written acceptance of the supplied quotation and a 50% non-refundable deposit of the total cost prior to commencement of any artwork design, and the remaining balance payable prior to release to the production line

  . Once the deposit has been received, we will begin designing your artwork and email you up to 3 draft concepts within 5-7 business days.

• Logos & Branding: As per your client contract, we will require a 50% non-refundable deposit of the total quoted cost prior to commencement of any artwork design and the remaining balance payable prior to release of the final product. Once the deposit has been received, we will begin designing your artwork and email you up to 3 draft concept presentations within 7-10 business days.

Any artwork correspondence can be conducted over the phone, but we do require that all information for each order must be confirmed in writing (email) to ensure no details or instructions are overlooked.

What payment methods do you accept?

We accept all payments made by credit/debit card, PayPal and EFT (direct deposit). We apologise for any inconvenience, but we do not accept cash payments.

 We also offer the convenience of Afterpay so you can pay your invoice in four easy instalments.

What if I want to cancel my order?

If you need to cancel an order in progress, you will need to notify Vicious Designs in writing (email). Dependent on how far into the process your order is, Vicious Designs will issue a refund of the unused balance minus the cost of securing any required specialty stock items* and a 10% administration fee, excluding any non-refundable deposits.

*Specialty stock items include laser cut & die cut pockets, wallets, petals or wraps, embellishments, buckles, ribbon and twine. All of which are acquired by Vicious Designs on a per order basis.

Can you do rush orders?

If you’ve left things a little late and need something urgently, we may be able to rush your order, but this will incur a platinum priority fee. This option is only available if our current workload permits availability for a rush order and we’re confident we can complete your request within the required timeframe.

Do you offer guest name printing & personalisation?

We certainly do!

For any items that require guest names, such as personalised invitations, place cards, menus, favour tags, etc, we will need an Excel spreadsheet (we will provide this for you upon request) populated with your guest names spelled exactly how they are to be printed and we will automate personalisation onto each item requiring that information. You don’t need to worry about changing the font/s in the spreadsheet as this data will not carry over during the automation process. If you require font changes, please make special note in your reply email with the attached spreadsheet of which font/s you would like used for each section of text.

We don’t charge any extra fees for printing guest names.

Please note that we cannot personalise guest names on items that are entirely letterpress, foiled, or embossed/debossed/blind press as a new plate would need to be created for each guest name and would be an extremely costly process.

Can you print on envelopes?

Of course! We have 3 options for envelope printing on sizes 11b through to 5x7”

• Black ink is most cost effective and can be printed in any greyscale shade

• Full colour digital print matching the main design

• White ink printing, only suitable on dark coloured envelopes

What can & can’t be altered on your designs?

Almost everything can be altered on any of our designs. Colours, fonts, graphics, layout, wording, etc

Most minor alterations are free of charge, but major edits may incur additional design fees.

The only limitations for design alterations are with photographic items and hand-drawn or watercolour elements. None of these items can be changed in colours (except to greyscale), layouts, orientation, or be split into separate elements.

Laser cut products also cannot be altered in any way.

How do I reorder an item with/without alterations?

To reorder a completed product with alterations, reply to the last proofing email you received and include a list of all alterations required and the quantity of each item needed (all minimum order quantities still apply), we will email you an invoice, and once paid, we will begin artwork alterations of your new order and email an updated proof within 3 business days for approval.

To reorder a completed product without alterations, simply forward your final approved proof file/s of the item/s to orders@viciousdesigns.com.au along with the quantity required (all minimum order quantities still apply), we will email you an invoice, and once paid, we will begin production of your new order.

Can you colour match?

Yep!

If you know the Pantone colour number/s, we can incorporate that directly into your design files for the most accurate colour output matching for digital printing and letterpress.

Maybe you have a fabric or textile swatch you need matched, simply send that to us at PO Box ???, Morley, WA ??? (Please be aware that we cannot return any supplied swatches or items sent to us for utilisation in colour matching purposes)

Please note that colours can vary when viewed on different devices and may not accurately represent the colours on your final print, and due to the nature of various printing processes and techniques, some colour variation may occur. An acceptable variance in colour, shade, tone and opacity is up to 20% and Vicious Designs will not refund or reprint items within this variation threshold. If you require a more accurate colour match, you can request a digitally printed proof for approval for an extra fee or supply Vicious Designs with a fabric or colour swatch for us to attempt to match where possible.

I have my own design I need printed; can you do that?

We sure can!

We have certain specifications that files need to meet to be print-ready (download our handy how-to guide HERE) or for a small handling fee of $10, we can adjust your file/s to meet those requirements. Then all you need to do is choose your print method, cardstock, envelopes and any other required additions or embellishments and we’ll do the rest. We will need to view the file/s prior to printing so we can provide you with an accurate quotation encompassing all of your details, information and requirements.

Do you have a shop/storefront?

No.

Because we’re a 100% online studio, we have much lower overheads than physical shopfronts and thus, we’re able to pass on those savings to you.

Where can I see your work and samples?

If you’d like to view physical samples of our work, you can either purchase a sample pack HERE or you can visit us at any future expos, bridal fairs and open days. Keep an eye on our socials for upcoming events that Vicious Designs will feature at.

Are items shipped assembled?

Not unless your order has specified assembly.

If you have requested and paid for assembly, all items will be assembled as a complete package.

E.g. Insert & backing cards will be adhered together and glued inside a laser cut.

Stacked invitation suites will be collated and wrapped within the glued belly band.

Pocket invitation suites will be collated and inserted in each glued pocket.

To reduce costs, you may choose to receive your order as ready-to-assemble; meaning that all items are trimmed to size and ready to glue together. We highly recommend using acrylic double-sided tape for layering items and inserts, or a small amount of PVA glue for assembling heavy card pockets after they have been hard folded on crease lines. Once they have been folded and glued, clean any excess glue and place assembled pockets under a weighted carton or box until completely dry. This will help pockets retain their folded shape and make it easier for insertion into envelopes.

Please note that we do not insert any invitations into envelopes, regardless of assembly options selected.

When am I eligible for a refund or reprint?

Every item of each order is meticulously and thoroughly checked against our quality control standards prior to shipping but if a rare blemish slips through undetected on a product you have received, Vicious Designs will provide the option of a refund, or reprint a product at our own expense if a production error was made, such as faulty prints, blurring, insufficient or inconsistent ink coverage, mistakes in production or assembly, or if the printed item contains errors deemed to be our fault/that our designers were instructed to fix prior to production.

We may require photographic evidence of the claim which can be forwarded to feedback@viciousdesigns.com.au

If you need to cancel an order in progress, dependant on how far into the process your order is, Vicious Designs will issue a refund of the unused balance minus the cost of securing any required specialty stock items* and a 10% administration fee, excluding any non-refundable deposits.

*Specialty stock items include laser cut & die cut pockets, wallets, petals or wraps, embellishments, buckles, ribbon and twine. All of which are acquired by Vicious Designs on a per order basis.

Please note that colours can vary when viewed on different devices and may not accurately represent the colours on your final print, and due to the nature of various printing processes and techniques, some colour variation may occur. An acceptable variance in colour, shade, tone and opacity is up to 20% and Vicious Designs will not refund or reprint items within this variation threshold. If you require a more accurate colour match, you can request a digitally printed proof for approval for an extra fee or supply Vicious Designs with a fabric or colour swatch for us to attempt to match where possible.

Vicious Designs accepts no liability for loss or damage to products by third party delivery services, nor will we refund or reprint at no charge, any portion of orders lost or damaged in transit.

Any online order received through our website that does not meet our minimum order requirements will be cancelled and any payments received will be refunded to the payee’s account minus a 10% administration fee.

All orders received are deemed to have read and agreed to our Terms & Conditions

Will photos of my order be posted to the internet?

Vicious Designs reserves the right to use any artwork or designs created or edited by us in any future promotions, advertising or marketing purposes including but not limited to our website, Facebook, Instagram, Pinterest, any other social media platforms, printed marketing materials, or physical exhibition displays.

All reasonable care is taken not to release any private, sensitive or personal information. Unless specifically requested, we also will not upload or release any photos of completed orders or custom designs prior to the event or launch date so as not to spoil your first look/premiere.

How do I leave a review or provide feedback?

Your words are important to us! We gladly welcome all feedback.

We’d love for you to leave us a Google review/rating HERE, a Facebook review or recommendation HERE, or you can email us at feedback@viciousdesigns.com.au

How do you ship orders?

All orders are shipped via AusPost using cartons &/or satchels with bubblewrap &/or recycled packing materials to ensure safe transportation of your products. Vicious Designs takes no responsibility for loss or third-party damage once your package has left our studio.